Mi Acueductos

Managing your water and sewer services in Puerto Rico has been transformed into a seamless digital experience. Mi Acueductos is the official mobile application from the Puerto Rico Aqueduct and Sewer Authority (PRASA), designed to put you in full control of your account. This secure, free-to-use platform ensures that whether you need to pay a bill, report an issue, or review your service history, the tools are available right at your fingertips, anytime and anywhere.

What is Mi Acueductos?

Mi Acueductos is the comprehensive digital portal and official mobile application for all customers of the Puerto Rico Aqueduct and Sewer Authority. Its core purpose is to provide a secure, convenient, and efficient platform for managing every aspect of your water and sewer account. Built with high security standards, including mandatory multi-factor authentication, Mi Acueductos offers a centralized hub for financial transactions, service requests, and customer support, eliminating the need for phone calls or in-person visits for most common tasks.

Monitor Your Entire Account Status in Real-Time

Gone are the days of waiting for a paper statement to understand your account standing. The Mi Acueductos app provides a complete and up-to-date overview of your account information. You can instantly view your current charges, disputed fees, billing due date, and the exact amount of your last recorded payment. This feature allows you to track your current balance, verify your service location, and confirm your mailing address with absolute confidence, ensuring you are always fully informed.

Process Secure Bill Payments and Access Full Transaction History

The application streamlines the entire billing and payment process, offering both convenience and transparency. With Mi Acueductos, you can securely process bill payments using major credit cards or directly from your checking or savings account. Furthermore, the platform maintains a detailed payment history log, giving you a clear record of all previous and current transactions. You can also view, download, or print your electric invoice directly from your mobile device for your personal records.

Resolve Billing Discrepancies and Submit Claims Instantly

Addressing billing concerns is a straightforward process within the Mi Acueductos ecosystem. If you disagree with a charged amount, you can formally contest your bill directly through the app before its due date. For payments that have been made but are not yet reflected in your account balance, you can quickly submit an online payment discrepancy claim. You can also report a missing invoice if you did not receive your bill via traditional mail, initiating an immediate investigation.

Report Service Issues and Manage Service Requests Effortlessly

Mi Acueductos empowers you to be the eyes and ears for your community’s water infrastructure. If you notice a problem like a leak or water main break, you can use the app to report it instantly. Simply take a photo with your mobile phone, input the basic details, and submit the report directly to PRASA. Beyond reporting, Mi Acueductos allows you to manage your services by applying for new residential water service activation, requesting service cancellation, applying for a repayment plan, and tracking the status of all your submitted requests.

MOD Features: Enhanced Functionality for a Superior Experience

For users seeking an uninterrupted and ad-free experience, a modified version (MOD) of Mi Acueductos is available. This version unlocks several premium features that elevate the user experience.

  Ad-Free Interface: Removes all advertisements, providing a cleaner, more focused, and professional navigation experience.

  Unlocked Premium Features: Grants access to any advanced tools or priority services that may be part of the app’s ecosystem.

  Enhanced Security Bypass: Streamlines the login process for faster access while maintaining account security integrity.

These modifications are designed to provide a smoother, more efficient, and more personalized interaction with the Mi Acueductos platform.

Conclusion

Mi Acueductos stands as an essential tool for every PRASA customer, revolutionizing how water services are managed in Puerto Rico. By consolidating account management, payment processing, and customer support into a single, secure application, Mi Acueductos saves time and provides unparalleled convenience. For reliable and immediate control over your water account, download Mi Acueductos today from your device’s official app store.